ORDERS AND SHIPPING

We offer: USPS Ground Advantage USPS Priority FedEx 2 Day FedEx Home Delivery FREE Shipping is available on orders $99 and higher. Orders that receive free shipping will go out via USPS Ground Advantage. Based on your location within the contiguous United States, Ground Advantage packages ar...

How Do I Cancel My Order?

Once your order has been processed, we are unable to cancel it. If your order has already been shipped, you can refuse the shipment and it will be sent back to our warehouse. Once we receive your package we’ll issue you a refund minus the 15% restocking fee and any shipping paid. You can view ...

What Is The Status Of My Order?

Once you place an order, you will receive an immediate order confirmation email. As soon as the team fulfills the order, you will receive a second email with your tracking information and expected delivery date. Contrary to common belief, we do not hand deliver shipments. We rely on carriers an...

Where Is My Order?

You can track your order with the tracking information provided in your shipping confirmation email. If you are unable to locate this information, shoot us an email at support@athsport.co with your order number and we can get that to you. USPS tracking will provide updates at every scan - pleas...

If I Order a Backordered Item, Will The In-Stock Items Ship First?

Back-ordered items ship as soon as they're available. If you have non-back ordered items in your order, they will ship when the back ordered item comes back in stock. We are unable to split-ship a back-ordered item for you. If you wish to have your in stock products shipped immediately, please ...

Why Did My Shipment Get Returned?

If your shipment has been returned to sender, your tracking number will provide the reason for the return. Shipments can be returned for a multitude of reasons that are unbeknownst to us, however returned shipments are most commonly due to incorrect/undeliverable addresses, missing unit numbers,...

I Used The Wrong Shipping Address, Can You Re-Ship My Order To a Different Address?

Shoot us an email at support@athsport.co as soon you notice the error. If we can catch it before it ships, we'll change the address free of charge (no guarantees). If you have already received a tracking number, we are unable to make updates for you. We recommend using your tracking information...

My shipment got returned because I input a wrong address or did not update my subscription address

ATH is not responsible if you enter the wrong address. Because our carriers do not refund shipping costs, there will be additional fees to reship. Please contact us and we'll send you an invoice to reship your order. If you choose to cancel your order, there is a 15% restocking fee that will be d...

Do You Ship Internationally?

Unfortunately we do not ship internationally at the moment.

My Order Is Missing

If you're tracking information states that your order was delivered, but you are unable to locate it, follow these steps: Depending on where your tracking shows it was left, check all other areas of your residence: mailbox, front porch, garage, etc. Confirm with everyone who resides at the resid...