Shipping & Handling
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Unfortunately we do not ship internationally at the moment.
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I input the wrong shipping address, can you re-ship my order to a different address?
You are responsible for all costs associated with an incorrectly entered address. We do not replace shipments that are shipped to the wrong address because of a customer error. If your order has not been shipped yet, contact us ASAP and we can attempt to pull it from the queue (no guarantees). Al... -
My shipment got returned because I input a wrong address or did not update my subscription address
ATH is not responsible if you enter the wrong address. Because our carriers do not refund shipping costs, there will be additional fees to reship. Please contact us and we'll send you an invoice to reship your order. If you choose to cancel your order, there is a 15% restocking fee that will be d... -
What types of shipping are available?
FREE Shipping is available on orders $99 and higher. If your order does not qualify for Free Shipping, we offer 1st Class mail, Expedited 2-4 Day Shipping, USPS Priority Mail, and FedEx 2nd Day Air. -
When is my order going to arrive?
Shipping times are estimates provided by mail carrier services and are not guaranteed. Once your order has been fulfilled and shipped out, it is out of our hands. We have no control over delayed shipments and cannot issue a refund due to unexpected delays. -
Why did my shipment get returned?
An incorrect address or missing apartment number may have caused your shipment to be returned. Please contact us with your order number and we can take a look into your order.